FREQUENTLY ASKED QUESTIONS
Purchasing & Sending
Are there any fees associated with the purchase of an eGift Card?
No. You will only be charged the face value of the eGift Card plus applicable taxes, and we will not impose any fees in connection with the purchase, delivery or use of the eGift Card. While no shipping or other fees will be charged for the delivery of eGift Cards, if you use an eGift Card to purchase products online, applicable fees to ship your product(s) may be charged.
Can I change the value of an eGift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of an eGift Card?
If you chose a delivery date that is in the future, you can cancel your purchase by contacting Customer Support until 24 hours before the scheduled delivery date. If the delivery date is within 24 hours or in the past, your purchase can not be challenged or changed. If the eGift Card has not been viewed, you may resend the card to the same or an alternate email address using the Customer Self Service tool. If the eGift Card has been viewed, your purchase cannot be cancelled or changed.
Which credit cards do you accept?
VISA, MasterCard, American Express and Discover.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard and VISA: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase, regardless of delivery date. This purchase will appear on your credit/debit card statement as Marshalls EGIFT CARD.
Can I buy an eGift Card for myself?
Yes. To do so, enter your own email address in the "Recipient Email" fields, and enter your own name as the recipient name. Then check "This is for myself." Complete the transaction normally. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.
I want a printed eGift Card to present to someone as a gift. How do I do this?
Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. To do this,enter your own email address in the "Recipient's Email" field, and check "This is for myself." Enter your recipient's name and your personal message on the eGift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card, and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed at T.J.Maxx, tjmaxx.com, Marshalls, HomeGoods stores, and Sierra Trading Post located in the United States (including Puerto Rico).
Can I send two (or more) eGift Cards to two (or more) different people who share an email address?
Yes. If you send separate eGift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from T.J.Maxx | Marshalls | HomeGoods | Sierra Trading Post" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from T.J.Maxx | Marshalls | HomeGoods | Sierra Trading Post."
Receiving & Redeeming
What exactly does the recipient receive when I send an eGift Card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card.
When is the eGift Card sent to the recipient?
The eGift Card alert message is sent to the recipient on the date you choose U.S. Eastern Time. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase. The time the email is sent during that date may vary and depending on time zones could appear to be the adjacent day.
Where can I use my eGift Card?
Do I need a special printer? Do I need to print color?
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the code number below the eGift Card is clear. If it is not, you may need to install a new ink cartridge.
When does the eGift Card expire?
There is no expiration date on your eGift Card.
Can I reload my eGift Card after I've spent the full value?
Not at this time.
Security & Reliability
Is my order secure?
CashStar uses physical, managerial, and technical safeguards designed to preserve the integrity and security of your personal information. If you have any questions or concerns, please contact Customer Support.
How do you prevent the email from getting lost as spam?
We have adopted practices intended to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam, the recipient didn't notice it in their email inbox, or it was not delivered for some other reason. You will receive an email message confirming delivery of the eGift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
Cashstar, Inc. has been accredited by the Institute for Spam and Internet Public Policy as meeting the requirements for listing in their SuretyMail IADB Email Accreditation Program. Our IADB registration number is 2008111501531. For more information see http://www.SuretyMail.com.
How do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
What if I lose my eGift Card?
Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact Customer Support immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
What if someone makes a copy of my printed eGift Card?
Our technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the eGift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately.
Who is CashStar?
CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send eGift Cards over the internet.
T.J.Maxx® | Marshalls® | HomeGoods® | Sierra Trading Post® eGift Card, powered by CashStar.